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techtalk:ref:genmsr01 [2019/02/26 05:05] ixl2relax [Starter Won't Turn Over] |
techtalk:ref:genmsr01 [2019/04/23 07:44] ixl2relax [Basic Troubleshooting] |
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| Remember, you are the one onsite - You must be the eyes, ears & hands - But you must accurately, thoroughly, communicate the facts to the remote helpers - If you have some ideas or comments, post those in a separate paragraph from the actual tests & results so as not to confuse assumptions or theories with the known facts. | Remember, you are the one onsite - You must be the eyes, ears & hands - But you must accurately, thoroughly, communicate the facts to the remote helpers - If you have some ideas or comments, post those in a separate paragraph from the actual tests & results so as not to confuse assumptions or theories with the known facts. | ||
| + | Video (or pics in other cases) is very helpful, especially once a 'problem' is seen by the forum as unusual - We diagnose problems based on what we know, what we are told and what theory says should happen. | ||
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| + | We generally suggest doing certain tests because we have found the results to be important indicators of where to look for the source of the problems. Often times, the original poster (with the problem) doesn't understand why we're asking a certain question or when given a list, simply overlooks EACH and EVERY test check suggested. But, in most cases, EACH and EVERY test was intended to produce usable information toward a solution. | ||
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| + | Long-distance diagnostics requires lots of accurate and specific information so that 'WE SEE' what you see. and maybe see what you don't see. And that is where having a video (or pics) of 'the problem' can be evaluated & assessed for help from afar. The perception may be the same as you had, but it might also be perceived quite differently because of other's experiences and knowledge, even though they are remotely located, trying to assess what is actually happening and why. | ||
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| + | **Be Patient, Be Accurate, Be Methodical & Be Thorough.** | ||
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